1. GENERAL NO-REFUND STANDARD

Due to the nature of downloadable digital assets, software tools, instant API accesses, and online services, once a order is completed and access or download links are granted, the product is deemed "opened" and "used."

Except as explicitly outlined in Section 2, Krypt Store does not issue refunds, credits, or exchanges for:

• Change of mind or accidental purchases.
• Lack of technical skill, knowledge, or expertise required to use the downloaded files, scripts, or tools.
• Incompatibility with your local device, operating system, hardware, or third-party software, provided system requirements were disclosed.
• Inability to use a tool due to third-party platform updates, bans, or policy changes outside of Krypt Store’s control.
• Unused subscription time or failure to cancel an active subscription prior to its automatic renewal date.

2. ELIGIBILITY FOR REFUNDS (OUR FAULT EXCEPTIONS)

We will issue a full refund, replacement, or store credit ONLY if the issue is verified to be caused directly by Krypt Store. Eligible scenarios include:

2.1 Major Technical Defects Caused by Krypt Store

If a downloadable file, software tool, or script is broken, corrupted, or fundamentally non-functional on our end, and:

1. You report the technical issue to our support team within 7 days of purchase.
2. Our technical team confirms that the bug, corruption, or error originates from our code, server, or files.
3. We are unable to provide a working fix, update, or replacement within 7 business days after your report.

2.2 Failure to Deliver Service or Goods

If you completed payment successfully, but due to a server error, system failure, or internal delay on our part, you never received access to the digital product, license key, tool, or agreed service, and our support team cannot manually deliver it to you within 48 hours of your request.

3. NON-ELIGIBLE SCENARIOS (WHEN REFUNDS ARE DENIED)

Refund requests will be strictly rejected under the following conditions:

• User Error or Misconfiguration: The product or tool works as intended on our infrastructure, but does not function on your environment due to user misconfiguration, improper installation, or missing system dependencies.
• Third-Party Disruptions: A tool or software service relies on a third-party service/API, and that third party modifies its code, blocks access, or goes offline without our control.
• Breach of Terms: Your account, subscription, or license key was suspended or terminated due to a violation of our Terms and Conditions (e.g., license sharing, reverse engineering, abuse, or unauthorized distribution).
• Failure to Provide Evidence: You refuse to cooperate with our support team by providing necessary diagnostic information (such as error logs, screenshots, or system specs) to verify that the fault lies on our end.

4. SUBSCRIPTION CANCELLATIONS & RENEWALS

• Cancellation: You may cancel your subscription at any time through your account dashboard. Cancellation stops future recurring billing cycles.
• Pre-Renewal Responsibility: You are solely responsible for canceling your subscription before the auto-renewal billing date. Late cancellations made after a renewal charge has been processed are non-refundable, as access to the subscription services remains active until the end of the newly paid cycle.

5. REFUND REQUEST PROCESS

If you believe you qualify for a refund under the criteria listed in Section 2, please follow these steps:

1. Submit a Request: Contact our support team within 7 days of your purchase at [insert support email] or via our helpdesk.
2. Provide Proof: Include your Order ID, account email, a detailed description of the problem, and relevant evidence (e.g., screenshots, screen recordings, terminal logs) demonstrating that the error is caused by our product/server.
3. Investigation: Our technical team will review and test the issue. You must allow our support team a reasonable opportunity to troubleshoot or fix the issue first.
4. Approval & Processing: If approved, the refund will be processed back to your original payment method within 5–10 business days (processing times may vary depending on your bank, card issuer, or payment processor).

6. DISPUTES AND UNAUTHORIZED CHARGEBACKS

We strongly encourage you to contact our support team directly to resolve any issues before initiating a dispute with your bank, credit card issuer, or payment provider (e.g., Stripe, PayPal).

Filing a fraudulent chargeback or payment dispute for a working digital product—or without attempting to verify a fault on our end—is considered a violation of this policy. In such cases:

• Your account and all associated software licenses/tools will be immediately revoked and permanently banned.
• We reserve the right to submit access logs, download records, and system verification data to the payment processor to contest the claim.